About your deliveries in detail.
Delivery times reflected in our product descriptions are based on estimates from our suppliers. While it is usual for most products to be delivered within the quoted time frames, We reserve the right to amend product information and delivery schedules due to supplier delays, changing conditions and product discontinuations. In the event of a delivery delay, we will notify you promptly, and cannot be held responsible for delivery delays beyond estimated delivery times.
It is your responsibility to advise us at the time of ordering of any physical factors that might hinder delivery.
Your Right to Cancel.
You have the the right to cancel your order with us at any time up to seven days after receipt of the items, with some exceptions noted below. Follow the instructions for returning items which are laid out below. You will be responsible for the cost of returning unwanted items to us. Your original order total minus postage will be refunded to the card used for payment, within 30 days. Faulty items will be replaced or refunded, and we will cover the reasonable cost of returning such items to us. You will need to contact us for a returns number in all cases.
Exceptions to your right to return.
Personalised and made to order items are not returnable unless faulty. Please check parcels for signs of transit damage and inform us by email of any such damage within 48 hours of receipt of the parcel. Please note that flat pack furniture which has been partly or fully assembled cannot be returned. We recommend carefully unpacking and checking each piece for damage before you start to assemble any furniture. Any damaged parts will be replaced for you, or you can return the order to us for a full refund. Please email us with photos of any damage you discover when unpacking. You have ten days to report any such damage.